Retinal detachments, acute glaucoma, and chemical burns require immediate response. Ring AI triages every call — routing true emergencies to your on-call team and handling the full spectrum of routine ophthalmology scheduling with precision.
Identifies retinal detachment, acute glaucoma, trauma — routes to ER or on-call
Books pre-op, IOL measurements, surgery, and full post-op series
Coordinates glasses fittings, contact lens exams, and frame pickups
The AI recognizes symptoms of retinal detachment (new floaters, flashes, curtain across vision), acute angle-closure glaucoma (severe pain, nausea, halos), chemical injury, and penetrating trauma. Each is triaged to the appropriate level of urgency — ER, same-day on-call, or urgent next-day — with full documentation.
Books cataract evaluations, IOL biometry measurements, surgical dates, pre-op clearance appointments, and the complete post-operative follow-up series. For LASIK and other refractive procedures, it coordinates candidacy screening, surgical scheduling, and post-op care automatically.
Manages the regular appointment cadence for glaucoma monitoring (visual field tests, OCT scans, IOP checks), diabetic eye exams, macular degeneration injections, and dry eye follow-ups — ensuring patients stay on their treatment schedules.
We configure emergency triage algorithms, map every appointment type (exam, surgery, optical, injection) with correct duration and prep, set up on-call routing, and integrate with your EHR and optical management software.
Vision emergencies get immediate triage. Cataract and LASIK inquiries are booked with the appropriate consultation workflow. Routine exams, optical appointments, and follow-ups are scheduled automatically. Your staff handles only calls requiring personal attention.
Emergencies are caught. Surgical pipelines stay full. Optical scheduling is coordinated with clinical visits. A real-time dashboard gives you complete visibility into call volume, triage outcomes, and scheduling analytics.
"A patient called after hours describing new floaters and a shadow in their vision. Ring AI recognized the retinal detachment symptoms immediately, told them to go to the ER, and paged me. We got them to the OR that evening. That call would have gone to voicemail with our old answering service."
Yes. The AI screens for retinal detachment (new floaters, flashes, curtain across vision), acute angle-closure glaucoma (severe eye pain, nausea, halos, decreased vision), chemical burns, and penetrating trauma. These are recognized as emergencies requiring immediate ER or on-call evaluation.
Ring AI books pre-operative evaluations, coordinates biometry measurements, schedules the surgical date with the correct OR time block, arranges pre-op medical clearance, and sets up the post-operative series (day 1, week 1, month 1). Drop schedules and prep instructions are sent automatically.
Yes. For patients receiving anti-VEGF injections for macular degeneration or diabetic retinopathy, the AI manages the regular injection schedule (monthly or as-needed), sends reminders, handles rescheduling requests, and ensures patients don't miss critical treatment windows.
Absolutely. When a clinical exam results in a new prescription, the AI can schedule the patient's optical appointment on the same day or at a convenient follow-up time. It coordinates frame selections, contact lens fittings, and pick-up appointments with clinical schedules.
Ophthalmology handles one of the widest appointment spectrums in medicine — from a 15-minute contact lens fitting to a 2-hour cataract surgery, from a routine annual exam to a vision-threatening retinal emergency. This diversity demands sophisticated call routing and scheduling management that standard front-desk staffing struggles to deliver at scale.
The emergency triage challenge is acute. A retinal detachment presenting with new floaters and visual field loss has a narrow surgical window — delays measured in hours can mean the difference between salvageable and lost central vision. Ring AI ensures these presentations are never routed to voicemail or left on hold. The AI recognizes the classic symptom constellation and directs patients to immediate evaluation while alerting your on-call surgeon.
Surgical case management is another area where AI delivers measurable value. Cataract surgery involves a multi-appointment workflow: consultation, biometry, pre-op clearance, surgery, and a post-operative series. Each step must be coordinated, with prep instructions and drop schedules communicated precisely. Ring AI manages this entire workflow automatically, reducing scheduling errors and ensuring patients arrive prepared — which directly affects OR efficiency.
For practices with optical departments, the coordination challenge is compounded. Patients leaving a clinical exam with a new prescription should transition seamlessly to optical scheduling. Ring AI bridges this gap, ensuring the clinical and retail sides of your practice work in concert rather than generating separate call queues and scheduling friction.
Join ophthalmology practices using Ring AI to triage every emergency and keep surgical and clinical schedules full.
Starter: $499 setup + $99/month
Growth: $1,499 setup + $299/month (includes EHR integration)
Specialist Plan: $1,499 setup + $349/month (full feature set)