Patients with severe dental pain call at midnight. Implant consultations come in on weekends. Ring AI answers every call, triages emergencies, schedules procedures, and handles complex insurance pre-authorizations.
Emergency triage coverage
Surgical slot booking blocks
Insurance pre-auth tracking
Recognizes true emergencies: impacted wisdom teeth causing infection, uncontrolled post-op bleeding, severe trauma, or jaw fractures.
Routes urgent cases to on-call surgeon immediately. Non-urgent pain gets next-day appointment. Documents everything for liability protection.
Knows wisdom teeth extractions need 60-90 minutes, single implant placement needs 90 minutes, full arch reconstruction needs 4+ hours.
Books appropriate blocks, schedules pre-op consultations first, coordinates with sedation availability and surgical assistants.
Collects information needed for pre-auth: medical necessity codes, X-rays requested, previous treatment history.
Tracks authorization status, alerts staff when approvals come through, reschedules if denials require appeal.
Works with referring dentists. Confirms referral paperwork received, requests missing X-rays or treatment notes.
Sends consultation reports back to referring dentist automatically. Maintains relationships that drive your referral pipeline.
We map your procedures: wisdom teeth (single/multiple/impacted), implants (single/multiple), bone grafts, extractions, biopsies, TMJ treatment, jaw surgery. Each gets appropriate time blocks and preparation requirements.
Patients call with referrals or emergencies. AI asks about symptoms, checks if they need consultation first, schedules appropriately, discusses sedation options, and initiates insurance pre-authorization workflow.
Patients arrive with pre-op instructions completed, pre-auth secured, and realistic expectations. Your surgical coordinator sees call summaries and can prepare custom treatment plans before consultations.
"We do a lot of wisdom teeth extractions for college students who call at weird hours when they're in pain. Ring AI triages the urgent cases to me after hours and books the routine ones for next available slots. Our surgical schedule went from 70% full to 95% full in three months. No more staffing nights just to answer phones."
Yes. The AI asks about pain severity, swelling, fever, difficulty swallowing (signs of infection spreading), and time since onset. True emergencies—like Ludwig's angina or airway compromise—trigger immediate escalation to your on-call surgeon. Moderate pain gets scheduled for next-day evaluation. Mild discomfort books a consultation later in the week.
Absolutely. We integrate with Dentrix, Eaglesoft, ClearDent, and other systems oral surgeons use. The AI sees your OR schedule, books procedures with correct time allocations, and coordinates with sedation availability. It can also pull referral information and imaging from referring dentists' systems.
For implant inquiries, the AI schedules initial consultations (typically 45-60 minutes) where you examine, review CT scans, and plan treatment. It collects medical history relevant to implants: smoking status, bisphosphonate use, diabetes control. Once you approve the treatment plan, the AI coordinates surgical date, explains pre-op requirements, and schedules follow-up appointments for abutment placement and crown delivery.
The AI initiates the pre-auth process by collecting required information: procedure codes, medical necessity documentation, X-rays/CT scans. It submits requests to insurance, tracks approval status, and alerts your billing team when authorizations come through. For denials, it flags cases for your team to review and potentially appeal with additional clinical documentation.
Yes. When dentists refer patients, the AI confirms referral paperwork, requests missing X-rays or treatment notes, and schedules consultations. After your exam, it sends consultation reports back to the referring dentist with your findings and recommended treatment plan. This maintains the referral relationships that drive 70-80% of most oral surgery practices' patient volume.
Oral and maxillofacial surgery occupies a unique position in dentistry—you're specialists handling complex procedures that general dentists refer out. Your patient pipeline depends on maintaining strong relationships with referring dentists while also managing direct patient inquiries for wisdom teeth, implants, and emergency extractions. Unlike general dentistry where patients call for routine cleanings, your calls involve scared patients dealing with pain, complex surgical scheduling requiring specific time blocks, and intricate insurance pre-authorization requirements.
The timing of oral surgery emergencies creates staffing challenges. Wisdom tooth pain often becomes unbearable at night or on weekends when patients can't distract themselves with work. Impacted third molars don't respect business hours. Post-operative complications—dry socket, excessive bleeding, infection—happen when your office is closed. Having an AI receptionist that can triage emergencies 24/7 protects both patient outcomes and your liability exposure.
Ring AI understands oral surgery workflows. It knows that a 19-year-old calling about wisdom tooth pain likely needs all four extracted under sedation—that's a 90-minute surgical block plus pre-op consultation. A 55-year-old asking about dental implants needs a consultation first (45-60 minutes) to review CT scans and discuss bone grafting, then a separate surgical appointment (60-120 minutes depending on how many implants). The AI books appropriate time blocks and sequences appointments correctly.
Insurance pre-authorization is particularly burdensome in oral surgery. Medical insurance covers some procedures (trauma, pathology, TMJ disorders, jaw reconstruction), while dental insurance covers others (wisdom teeth, routine extractions, implants). Some procedures require both. The AI collects the information needed for pre-auth: ICD-10 codes justifying medical necessity, X-rays showing impaction or pathology, documentation of failed conservative treatment. It submits requests and tracks approval status, ensuring procedures don't get scheduled without authorization.
Referral coordination is critical. When a dentist refers a patient for extraction or implant, the AI confirms the referral was received, requests any missing records (X-rays, periodontal charts, treatment notes), and schedules the consultation. After your evaluation, it sends a consultation report back to the referring dentist. This closed-loop communication reinforces that you're a reliable specialist who values their referrals—which drives repeat referrals that fill your schedule.
For practices offering IV sedation, the AI handles additional complexity. It asks about fasting status for same-day emergencies (patients can't be sedated if they've eaten recently). It confirms someone can drive the patient home post-op. It explains sedation costs and whether insurance covers them. All of this happens before the patient arrives, streamlining the surgical coordinator's workload.
The system also manages follow-up appointment scheduling. After wisdom teeth extraction, patients need a 1-week post-op check. After implant placement, they return in 3-4 months for abutment connection, then again for crown delivery. The AI schedules this sequence automatically and sends reminders, reducing no-shows and ensuring cases are completed rather than abandoned mid-treatment.
Implementation takes about one week. We review your procedure mix, configure surgical templates, integrate with your practice management system, and set up emergency triage protocols. Your surgical coordinator gets trained on reviewing AI-handled calls and adding clinical notes. You can start with after-hours coverage only, then expand to full-time once you see how much time it saves. Support is available 24/7 because oral surgery emergencies don't wait.
Join oral surgery practices using Ring AI to capture every referral and emergency.
Oral Surgery Plan: $1,799 setup + $349/month