Your AI handles after-hours emergencies, creates support tickets, and troubleshoots common issues—giving clients enterprise-level support while you sleep.
See DemoAI detects critical keywords like "server down," "ransomware," or "can't access email"—immediately escalating to your on-call tech with full incident details.
Every call becomes a support ticket in your PSA (ConnectWise, Autotask, Syncro). Client info, issue description, urgency level—all logged automatically.
Password resets, VPN connection steps, printer troubleshooting—AI walks users through common fixes before creating tickets, reducing your workload 30-40%.
Define what's an emergency, on-call schedule, and tier 1 troubleshooting scripts
Connect ConnectWise, Autotask, Syncro, or your help desk system
Launch 24/7 coverage, monitor performance, refine as needed
"We went from answering 60-70 after-hours calls monthly to maybe 10. Ring AI handles password resets, creates tickets for everything else, and only escalates true emergencies. Our techs actually sleep now. Client satisfaction is up because there's always someone available."
— Marcus Thompson, Thompson IT Solutions
Managed service providers and IT support companies face constant pressure to provide 24/7 coverage without the costs of round-the-clock staffing. Clients expect immediate responses to technical emergencies, yet most issues aren't true emergencies—they're password resets, VPN connection questions, or problems that can wait until morning. Ring AI intelligently triages every call, handling tier-1 issues automatically and escalating genuine emergencies with complete context.
The AI integrates with professional services automation platforms like ConnectWise, Autotask, Syncro, and HaloPSA, automatically creating tickets with detailed issue descriptions, client information, and urgency classifications. For common problems, it can walk users through troubleshooting steps—password reset procedures, VPN configuration, basic network diagnostics—resolving 30-40% of calls without technician involvement. MSPs using Ring AI report significant reductions in after-hours escalations while improving client satisfaction through consistent, always-available support.